Refund and Returns Policy
At IPTV Ontario, customer satisfaction is important to us. Because our service is digital and activation is often processed quickly, refund requests are reviewed according to the conditions below.
1. Nature of the Service
All subscriptions sold on this website are digital services. No physical product is shipped. Access details, login credentials, activation instructions, or other service-related information may be delivered electronically after purchase.
2. Eligibility for Refunds
A refund may be considered if one of the following conditions applies:
- The service was not activated or delivered within the stated timeframe.
- A verified technical issue prevents normal use of the service and our support team is unable to resolve it within a reasonable time.
- A duplicate payment was made by mistake.
3. Non-Refundable Cases
Refunds are generally not granted in the following situations:
- You changed your mind after activation details were sent.
- Your device, internet connection, or local configuration is incompatible and assistance was offered.
- You did not follow the installation instructions or refused troubleshooting support.
- The service was used normally before the refund request was submitted.
- The issue is caused by third-party applications, ISP restrictions, or user-side misuse.
4. Refund Window
If your offer includes a satisfaction guarantee, refund requests must be submitted within the stated period shown on the sales page or offer, such as 7 days from the purchase date. Requests sent after that period may be refused.
5. How to Request a Refund
To request a refund, contact our support team with the following information:
- Your full name
- Your order email address
- Your order number
- A clear explanation of the problem
- Any screenshots or relevant proof if needed
Requests can be sent to:
Email: contact@iptvontarioott.ca
WhatsApp: +1 782-400-6481
6. Processing Time
Once your request is received, we will review it and respond as quickly as possible. Approved refunds are usually processed using the original payment method, subject to payment provider delays.
7. Chargebacks and Disputes
If you experience an issue, please contact us first before opening a payment dispute. Most problems can be resolved quickly through support. Fraudulent or abusive chargebacks may result in account suspension or refusal of future service.
8. Contact
If you have questions about this Refund and Returns Policy, contact us at any time and our team will assist you.